Documentation

Setup

Extensions and phones, providers, inbound and outbound calls, voice menus, queues.

• First steps in the panelWhere to start setting up a new PBX, how the “Save” and “Apply” buttons work, and how to check a setting with a call.
• ExtensionsHow to create an employee’s extension, set its SIP password, forwarding and call rights, and create many extensions at once.
• Connecting phonesWhat to enter in a SIP phone or softphone so that it registers on the PBX, and how to check the connection.
• Providers (trunks)How to connect the PBX to a telecom operator — by login and password or by IP address — check the connection and understand its status.
• Inbound callsWhere to send calls to your numbers: to an employee, a group, a queue or a voice menu, or by schedule.
• Outbound calls and rightsHow to set up outside calls through a provider, a backup trunk, the outbound number and employees’ call rights.
• Voice menu (IVR)How to make a menu with a choice by phone keys: the greeting, the keys, what to do if nothing is pressed, and the choice of language.
• Queues and ring groupsHow a queue differs from a ring group, how to choose a strategy, add employees, and what to do if nobody answers.
• Working hours and holidaysHow to send calls differently in and out of working hours, set holidays, and switch the mode by hand.
• Sounds, music and announcementsHow to upload your own recordings for greetings and menus, music on hold and announcements, and which language the PBX speaks.
• Call recording and the call logHow to turn on call recording, how long to keep recordings, where to listen to them and see the history of all calls.
• Link to another PBXHow to call the numbers of another PBX — a branch office, an old PBX or a second SAMPBX — by extension, without a telecom operator.
• SecurityThe firewall and address blocking, who can reach what, extension passwords, toll fraud protection and the attack log.