Plans, license and customer portal
Signing in to the customer portal
The invitation and password, signing in with a code by email, 2FA, and what to do if you cannot sign in.
For PBX version 0.3 (alpha)
The SAMPBX customer portal is at my.pbx.sam.pro. It holds your support requests, and once paid plans arrive, your licenses too.
How to get access
There is no self-registration: a SAMPRO employee opens access. An invitation email with a link arrives at your address.
- Open the link from the email. It works once and is valid for 72 hours.
- Set a password — at least 10 characters.
- Done: you are signed in to the portal.
The link has expired? Ask your SAMPRO manager to send the invitation again.
How to sign in
Enter your email and password.
You can also sign in without a password: click “Sign in with a code by email”, and a 6-digit code arrives at your email. The code is valid for 10 minutes; you can ask for a new one at most once a minute.
Two-factor protection (2FA)
It is optional, but it protects your account better. In “Settings”, turn on 2FA and scan the QR code with an authenticator app. After that, signing in also asks for the code from the app.
If you cannot sign in
- Forgot your password? Click “Forgot your password?” on the sign-in page. A link for a new password arrives at your email; it is valid for one hour.
- After several wrong attempts, signing in pauses for a while. Wait and try again.
- The person who had access has left the company? SAMPRO can move the access to another email. The old email and password then stop working. Ask your manager or write a request.